BackgroundDocuments are numerous and important in the healthcare industry - from keeping track of clinical trials to promotional material and these documents need to follow numerous, stringent compliance rules. To streamline this complexity, we want to organize and formalize the process of various events like: sending notifications, assigning tasks for people to complete, finalizing document drafts, etc., and we do so by grouping these events into "workflows". For example, a biopharmaceutical company might want to create a workflow on a promotional document to get certain people to verify that the document makes accurate claims about a drug.
ProblemBefore the Version Controller, whenever someone wanted to examine the setup of a workflow, they would only see the latest version of a workflow, which could be different from the workflow version running on the document. So clearly, this doesn't always help the user see how the running workflow is setup. This mismatch in workflow versions is actually a major source of confusion for customers and this underlying 'workflow' logic runs across multiple applications on Veeva's 'Vault' platform (user: does this setup actually reflect what is running on my document? how do I know? Send help!).
The FixNow, with the Version Controller, users can access an enhanced menu-widget option to navigate through the setup of all versions of a workflow. They can also see the version of a workflow a document is running against so that there is no version mismatch. All this information is extracted at runtime. This would let customers examine and resolve these document workflow related issues themselves and spare the process of contacting support altogether!
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